1. INFORMATION COLLECTED
1.1 User Information.
HeyBryan collects and receives information and data relating to you during your access and use of the HeyBryan Platform (the “User Information”).User Information includes without limitation identifying information (such as name, address, telephone number, email address, billing information, and banking information) and content (such as photos, images, videos, graphics, written content, audio files or code).
1.2 Other Information.
HeyBryan generates and collects information and data that is based on and derived from your use of the HeyBryan Platform (the “Other Information”). Other Information includes, without limitation, the following:
a) Services Metadata. When you interact with the HeyBryan Platform, metadata is generated that provides additional context about the way you engage. For example, HeyBryan logs the type of communications and services engaged by Users to better understand which features and tools are most used or in need of improvement.
b) Log Data. As with most websites and technology services delivered over the Internet, HeyBryan servers automatically collect and record information when HeyBryan is accessed. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the HeyBryan Platform, browser type and settings, the date and time the HeyBryan Platform was used, information about browser configuration and plugins, language preferences and cookie data. This Other Information is used to optimize the delivery of the HeyBryan Platform.
c) Device Information. HeyBryan collects information about devices used to access the HeyBryan Platform, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether HeyBryan collects some or all of this Other Information often depends on the type of device used and its settings. This Other Information is used to optimize the delivery of the HeyBryan Platform.
d) Location Information. HeyBryan collects information from Users to determine their approximate location, such as their service address, IP address or any other location information from devices in accordance with the consent process provided by the device.
f) Third Party Services. HeyBryan may receive data about organizations, industries, website visitors, marketing campaigns and other matters related to the HeyBryan Platform from parent corporation(s), affiliates and subsidiaries, HeyBryan partners or others service providers that HeyBryan uses to make the Other Information more useful. This data may be combined with Other Information HeyBryan collects and might include aggregate level data.
g) Additional Information Provided to HeyBryan. HeyBryan receives Other Information when submitted to the HeyBryan Platform or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with HeyBryan social media accounts or otherwise communicate with HeyBryan.
Generally, you are not under a statutory or contractual obligation to provide any information or data to HeyBryan. However, certain information and data is collected automatically when accessing and using the HeyBryan Platform, and blocking such collections may result in HeyBryan’s inability to provide you with access and use to any part or whole of the HeyBryan Platform. If you do not consent to HeyBryan’s collection of User Information and Other Information, do not access or use the HeyBryan Platform.
2. INFORMATION USE
2.1 Service Data.
User Information and Other Information (collectively, “Service Data”) will be used by HeyBryan in furtherance of HeyBryan’s legitimate interests in operating the HeyBryan Platform. More specifically, HeyBryan uses Service Data:
a) To provide, update, maintain and protect the HeyBryan Platform. This includes use of Service Data to support delivery of the HeyBryan Platform under the Terms of Service, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities;
b) To connect Users that wish to engage through the HeyBryan Platform;
c) As required by applicable law, legal process or regulation;
d) To communicate with you by responding to your requests, comments and questions;
e) To develop and provide additional features for the HeyBryan Platform;
f) To send emails and other communications. HeyBryan may send you service, technical and other administrative emails, messages and other types of communications. HeyBryan may also contact you to inform you about changes in the HeyBryan Platform and important service-related notices, such as security notices. These communications are considered part of the HeyBryan Platform and you may not opt out of them. In addition, HeyBryan sometimes sends emails about new product features, promotional communications or other news about HeyBryan. These are marketing messages and you may opt out of them;
g) To operate and contact you for invoicing, account management and other similar reasons; and
h) To investigate and help prevent security issues and abuse.
3. INFORMATION STORAGE
4. INFORMATION RETENTION
In general, HeyBryan keeps your Service Data throughout your relationship with HeyBryan. This means HeyBryan will keep your Service Data as long as you maintain an Account and/or access or use the HeyBryan Platform.
Once you terminate your relationship with HeyBryan, HeyBryan will generally continue to store archived copies of your Service Data for legitimate business purposes and to comply with applicable law, except when HeyBryan receives a valid erasure request.
If Service Data is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, HeyBryan may indefinitely retain and use it for any business purpose.
5. INFORMATION SHARING
This section describes how HeyBryan may share and disclose Service Data.
5.1 Displaying the Services.
Service Data may be shared with other Users in the course of the ordinary use of the HeyBryan Platform.
5.2 Third Party Service Providers and Partners.
HeyBryan may engage third party companies or individuals as service providers or business partners to process Service Data and support the HeyBryan business. These third parties may, for example, provide virtual computing and storage services.
5.3 Third Party Services.
You may access third party software, applications, products, services or website links through the HeyBryan Platform (the “Third Party Services”). When enabled, HeyBryan may share Service Data with Third Party Services. Third Party Services are not owned or controlled by HeyBryan and third parties that have been granted access to Service Data may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions. HeyBryan disclaims any liability arising in connection with Third Party Services.
5.4 Corporate Affiliates.
HeyBryan may share Service Data with its corporate affiliates, parents and/or subsidiaries.
5.5 During a Change to HeyBryan’s Business.
If HeyBryan engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of HeyBryan’s assets or stock, financing, public offering of securities, acquisition of all or a portion of the HeyBryan business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Service Data may be shared or transferred with such participating parties, subject to standard confidentiality arrangements.
5.6 Aggregated or De-identified Data.
HeyBryan may disclose or use aggregated or de-identified Service Data indefinitely and for any purpose. For example, HeyBryanmay share aggregated or de-identified Service Data with prospects or partners for business or research purposes, such as telling a prospective HeyBryan customer the average amount of time spent within the HeyBryan Platform.
5.7 To Comply with Laws.
If HeyBryan receives a request for information from a governing or regulatory authority, HeyBryanmay disclose Service Data if HeyBryan reasonably believes disclosure is in accordance with or required by any applicable law, regulation or legal process.HeyBryan is released ofany liability associated with any such disclosures made in good faith.
5.8 To Enforce Rights, Prevent Fraud, And For Safety.
HeyBryan may disclose or use Service Data to protect and defend the rights, property or safety of HeyBryan or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
5.9 With Consent.
HeyBryan may share Service Data with third parties when HeyBryan has your consent to do so, which may be obtained through the HeyBryan Platform.
6. INFORMATION CONTROL
HeyBryan understands that you have legal rights over your Service Data, and takes reasonable steps in accordance with applicable laws to allow you to access, correct, amend, delete, port, or limit the use of your Service Data. You can update many types of Service Data, such as payment or contact information, directly within your Account. If you are unable to change your Service Data within your Account, please contact HeyBryan to make the required changes.
Any suggestions or comments for improving or modifying the HeyBryan Platform that are included in your communications with HeyBryan (“Feedback”)will be deemed to be non-confidential and non-proprietary to you, and you agree that: (a) HeyBryan is therefore not subject to any confidentiality obligations with respect to the Feedback; (b) the Feedback is not confidential or proprietary information of any third party and you have all of the necessary rights to disclose the Feedback to HeyBryan; (c) HeyBryan may irrevocably freely use, reproduce, publicize and exploit the Feedback; and (d) you are not, nor is any other party, entitled to receive any compensation or reimbursement of any kind from HeyBryan in relation to the Feedback.
HeyBryan works hard to protect the Service Data from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Service Data and the current state of technology. HeyBryan follows industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to HeyBryan. HeyBryan information security systems apply to people, processes and information technology systems on a risk management basis.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, HeyBryan cannot guarantee the absolute security of Service Data, and makes no warranties to you in connection with same.
9. NOTE TO PARENTS AND GUARDIANS
HeyBryan does not knowingly collect personal information from children under 13 years of age or any person under the age of majority in any jurisdiction. The HeyBryan Platform is not directed to children under the age of 13 and children under 13 are not permitted to use the HeyBryanPlatform. If HeyBryan becomes aware that HeyBryan has unknowingly collected personal information from a child under the age of 13, HeyBryan will delete or disable such information. If you are a parent or guardian of a child under the age of 13, and you believe that your child has provided us with personal information, please contact us immediately.
10.1 General Contact.
1900 – 1040 West Georgia Street
Vancouver, BC, Canada V6E 4H3
Data Protection Officer. To communicate with HeyBryan’s Data Protection Officer, please email support@HeyBryan.com.
Last Update: September 30, 2018.