Customer Success Specialist (hired)

We are looking for a talented, tech-savvy and empathetic Customer Success Specialist (CSS) to join our growing startup in Vancouver, BC.

Be a key piece of the puzzle in an energetic, creative and passionate team at HeyBryan, where we celebrate our differences, enable you to own your role and encourage you to carve out a career you are proud of. Feel pride in everything you create at HeyBryan, as each individual contribution – no matter the size – helps take us one step closer to our shared goal of reinventing our industry.

HeyBryan is a quickly expanding home-service app network that offers a flexible work environment where you can enhance your skills and expand the HeyBryan brand. Whether collaborating in the Vancouver office or providing your expertise from your local coffee shop, your unique qualities are what would make you a great asset to the HeyBryan team.

Who you are:

About Us

HeyBryan is a tech-enabled platform based out of Vancouver that started as a passion project by two friends and colleagues, who experienced first-hand how difficult it was to find trusted, reliable and easily accessible home-service experts. Their mission was to create a central location where homeowners could go to easily and quickly contact qualified professionals to fix their dishwasher or provide a home-cleaning service.

We can offer you:

What you’ll bring:

We are looking for a talented, tech-savvy and empathetic Customer Success Specialist (CSS) to join our growing startup. We believe that software is only as good as the support that comes with it and Customer Success Specialists are pivotal in making that happen. This is not a call center, scripted support environment. We are seeking an independent and passionate team member to become our front line support and bridge the gap of communication between our internal teams and customers. This is a contract role with the opportunity to go full-time in the New Year! You must be available to collaborate with the Vancouver team in person as needed.

Role & Responsibilities:

Knowledge, Skills & Requirements

Interested in applying for the role? Please send an email to