Customer Success Specialist Vancouver (hired)

Be a key piece of the puzzle in an energetic, creative and passionate team at HeyBryan, where we celebrate our differences, enable you to own your role and encourage you to carve out a career you are proud of. Feel pride in everything you create at HeyBryan, as each individual contribution–no matter the size–helps take us one step closer to our shared goal of reinventing our industry. 

HeyBryan is a quickly expanding home-service app network that offers a flexible work environment where you can enhance your skills and expand the HeyBryan brand. Whether collaborating in the Vancouver office or providing your expertise from your local coffee shop, when time allows, your unique qualities are what would make you a great asset to the HeyBryan team. 

Who you are:

Who we are:

HeyBryan is a tech-enabled platform based out of Vancouver that started as a passion project by two friends and colleagues, who experienced first-hand how difficult it was to find trusted, reliable and easily accessible home-service experts. Their mission was to create a central location where homeowners could go to easily and quickly contact qualified professionals to fix their dishwasher or provide a home-cleaning service.

What you’ll bring:

We are looking for a talented, tech-savvy and empathetic Customer Success Specialist (CSS) to join our growing startup. The Customer Success team is pivotal in ensuring our customers and experts are supported to ensure an exceptional customer experience. This is not a call center, scripted support environment, we are seeking an independent and passionate team member to become apart of our front line support and bridge the gap of communication between our internal teams, experts and customers. This is a full-time role working in our Vancouver office! Only Vancouver residence will be considered at this time. 

Roles & Responsibilities:

Knowledge, Skills & Requirements:

We can offer you:

Interested in applying for the role? Please send an email to